Warranty U.S.A. & Canada
Cabin saunas including mPulse, Signature, & Amplify Models
Residential:
- 7 years on cabinetry and heaters*;
- 3 years on controls**;
- 1 year on glass doors and audio***
Commercial:
- 5 years on cabinetry and heaters*;
- 1 year on controls**
- 1 year on glass doors and audio***
Solo® System & Solo Domes
Residential:
- 7 years on Solo Domes and SoloPad;
- 3 years on Solo System control box and SoloPad controls**;
- 1 year on SoloPad memory foam
Commercial:
- 5 years on Solo Domes and Solo Pad;
- 1 year on Solo System control box and SoloPad controls **;
- 1 year on SoloPad memory foam
Accessories
- lumiNIR - 1 year
Solo Rise
Residential:
- 7 years on cabinetry*;
- 1 year on stereo
Commercial:
- 5 years on cabinetry*;
- 1 year on stereo
Blaupunkt Premium Sound System
- 1 year manufacturer’s warranty
Chromotherapy
- 1 year manufacturer’s warranty
Water-Resistant Cover
- 1 year warranty covers the fabric becoming unserviceable due to normal usage and exposure conditions (including sunlight, mildew and atmospheric chemicals). Consumer is responsible for normal care and cleaning of the fabric.
Optimal Wood Care
Sunlighten uses the highest quality wood. Minor dents, scratches, and scuffing are normal and do not affect the sauna’s integrity or operation.
Variations in the color or grain, and irregularities such as fine cracks, are not considered defects. During normal operation, wood may crack due to climate changes, which will not affect structural integrity.
Prior to shipping, all wood material is inspected for consistency, color and quality. Slight blemishes, scratches, or scuffs can happen in transit. Exterior blemishes can be concealed by using a small amount of furniture polish, oil, or other furniture treatment. Interior blemishes, scratches, or scuffs can be either left alone or sanded. Avoid treatments with benzene or high alcohol concentration.
Outdoor Use
If the sauna is placed outdoors, you must use your (sold separately) sauna cover’s plastic sheet for additional water protection or the warranty will be void. The waterproof
cover's roof fabric resists water penetration, but the sides are sewn to acrylic canvas. Place the plastic sheet directly over the sauna roof before installing the cover. Elevate the cover with an object to ensure water runoff. The cover must always remain on the sauna, including when in use, to prevent water damage. Failure to do so will automatically void the warranty.
Warranty Disclaimers
*Cabinetry includes benches, floor grates, and heater cover frames.
**Controls include in-sauna tablet, sauna control pad, and power box.
***Audio includes stereos and Bluetooth amplifiers.
Warranty covers normal use for the product’s lifetime, defined as seven years. This includes replacement parts only and excludes costs or freight for parts shipped beyond 90 days from delivery. Labor and technician costs are not covered.
Sunlighten warrants the sauna to be free of material and workmanship defects. This warranty applies only to the original purchaser and ends if ownership is transferred. The sauna must be purchased and used within one year of its manufacture date. The customer is responsible for all freight charges, including parts shipped for servicing the sauna.
This warranty is void if the sauna is altered, misused, abused, exposed to water, insect/rodent infestation, or if it is not plugged directly into the required dedicated electrical wall outlet (using a power strip, extension cord, or converter is prohibited). Deviating from published instructions or using a non-dedicated circuit voids the warranty. This covers manufacturing defects only and does not include damage from mishandling.
Sunlighten is not liable for loss of use or other incidental or consequential damages. Sunlighten and its representatives are not liable for injury or property damage. Specifications may change without notice.
This warranty is for customers in the United States and Canada. International customers should check with their local Sunlighten representative.